Terms of Service

1. Acceptance of Agreement

These Terms of Service (the "Agreement" or "Terms") constitute a legally binding agreement between you ("User," "you," or "your") and zuozhilin.com ("zuozhilin," "we," "our," or "us"), a company based at the University of Stirling Innovation Park, United Kingdom, governing your access to and use of:

• Our website located at zuozhilin.com (the "Website")
• Our mobile applications including but not limited to: Local Workflow Scripts, Collection Value Tracker, Body Metrics Logger, Property Document Vault, Inspiration Organizer, Budget Cycle Engine, and any other applications we may develop (collectively, the "Applications" or "Apps")
• Any related products, services, features, content, or applications offered by us (collectively, the "Services")

By accessing, downloading, installing, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these Terms, you must not access or use our Services.

This Agreement includes our Privacy Policy, which is incorporated herein by reference. By agreeing to these Terms, you also agree to our Privacy Policy.

App Store Notice: If you have downloaded any of our Applications through Apple App Store or Google Play Store, this Agreement is between you and zuozhilin.com only, and not with Apple Inc. or Google LLC. However, Apple and Google, as applicable, are third-party beneficiaries of this Agreement with the right to enforce it.

2. Definitions

For the purposes of this Agreement, the following definitions apply:

• "Services" means the Website, Applications, products, features, and related services offered by zuozhilin.com.
• "User" or "you" means any individual who accesses, downloads, installs, or uses our Services.
• "User Content" means any content, data, information, or materials you create, upload, store, transmit, or display through our Services.
• "Account" means a user account that may be required to access certain features of our Services.
• "Subscription" means a recurring paid access to premium features of our Services.
• "In-App Purchase" or "IAP" means a purchase made within an Application, processed through Apple App Store or Google Play Store.
• "App Store" means collectively Apple App Store, Google Play Store, and any other app distribution platform through which we make our Applications available.
• "Device" means any compatible smartphone, tablet, computer, or other electronic device used to access our Services.
• "Software" means the Applications, including all updates, upgrades, and modifications.
• "Documentation" means any user manuals, help files, or other documentation provided with the Software.

3. Eligibility & Age Requirements

3.1 Minimum Age

You must be at least 13 years of age (or the age of digital consent in your jurisdiction) to use our Services. The minimum age varies by jurisdiction:

• 13 years in the United States (COPPA), United Kingdom (UK GDPR), and Canada (PIPEDA)
• 13-16 years in the European Union (varies by member state, default 16 unless member state specifies lower age down to 13)
• 14 years in China (PIPL), South Korea (PIPA)
• 15 years in Australia (Privacy Act)
• 18 years in Brazil (LGPD) for general consent
• Other ages as required by applicable local laws

3.2 Parental Consent

If you are under the age of majority in your jurisdiction but meet the minimum age requirements, you represent that you have obtained your parent or legal guardian's permission to use the Services and to agree to these Terms. Parents and guardians are responsible for monitoring their children's use of the Services.

3.3 Capacity to Contract

By agreeing to these Terms, you represent and warrant that:

• You have the legal capacity and authority to enter into this Agreement
• You are not prohibited by law from using the Services
• You have not been previously suspended or removed from our Services
• Your use of the Services does not violate any applicable law or regulation

3.4 Business Users

If you are entering into this Agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity. If you do not have such authority, you must not accept these Terms and may not use the Services.

4. Account Registration & Security

4.1 Account Creation

Some features of our Services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We strongly recommend using strong, unique passwords and enabling two-factor authentication where available.

4.3 No Account Sharing

You may not share your account credentials with others or allow others to access your account. You are solely responsible for any unauthorized access to your account, whether or not you authorized such access.

4.4 Account Termination

We reserve the right to suspend, disable, or terminate your account at any time, with or without notice, for any reason, including but not limited to a breach of these Terms.

5. License Grant & Restrictions

5.1 License Grant

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the Services for your personal, non-commercial use
• Download, install, and use the Applications on Devices you own or control
• Use the Software and Documentation in accordance with this Agreement

5.2 License Restrictions

You agree NOT to:

• Modify, adapt, translate, reverse engineer, decompile, or disassemble the Software or Services, except to the extent that such activity is expressly permitted by applicable law
• Create derivative works based on the Software or Services
• Use the Software or Services for any commercial purpose without our express written consent
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use the Software or Services in any manner that could damage, disable, overburden, or impair our systems
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to violate any applicable law, regulation, or third-party right
• Resell, redistribute, or sublicense the Services or any portion thereof
• Use the Services to transmit viruses, malware, or other harmful code
• Spam, phish, or engage in any other form of unsolicited communication
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

5.3 Open Source Components

The Software may include open source components that are subject to their own license terms. Such open source components are governed solely by their respective license terms, and this Agreement does not limit your rights under, or grant you rights that supersede, the terms of any applicable open source license.

5.4 Beta Features

We may from time to time offer beta, preview, or early access features. Such features are provided "AS IS" and may contain bugs, errors, or other issues. Your use of beta features is at your own risk and subject to any additional terms we may provide.

6. User Content & Conduct

6.1 User Content

You retain all rights you already hold in any User Content you create, upload, or store through our Services. We do not claim ownership of your User Content. However, to the extent necessary to provide the Services, you grant us a worldwide, royalty-free, non-exclusive license to use, process, transmit, and display your User Content solely for the purpose of operating and providing the Services to you.

6.2 Content Responsibility

You are solely responsible for your User Content and the consequences of creating, uploading, or storing it. You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe any third party's intellectual property rights
• Your User Content does not violate any applicable law or regulation
• Your User Content does not contain malicious code, viruses, or harmful content
• Your User Content does not contain defamatory, obscene, or otherwise objectionable material

6.3 Content Standards

You agree not to create, upload, or store User Content that:

• Is unlawful, harmful, threatening, abusive, harassing, or defamatory
• Contains hate speech, discriminatory content, or incites violence
• Contains sexually explicit or pornographic material
• Infringes on the intellectual property rights of others
• Contains viruses, malware, or other harmful code
• Spams, advertises, or solicits without our permission
• Impersonates any person or entity
• Interferes with the operation of the Services

6.4 Content Monitoring

We do not actively monitor User Content stored locally on your device. However, we reserve the right to review, remove, or restrict access to any User Content that violates this Agreement or is otherwise objectionable, to the extent we have the technical ability to do so.

6.5 Backup Responsibility

You are solely responsible for maintaining backups of your User Content. We strongly recommend regular backups of important data. We are not responsible for any loss of User Content.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including the Software, Documentation, trademarks, logos, designs, graphics, text, images, and all other content and materials, are owned by zuozhilin.com or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

"zuozhilin," our logo, and our product names are trademarks of zuozhilin.com. You may not use these marks without our prior written consent.

7.2 Feedback

If you provide us with any suggestions, ideas, feedback, or recommendations regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to you.

7.3 DMCA / Copyright Complaints

We respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at contact@zuozhilin.com with:

• A description of the copyrighted work claimed to have been infringed
• A description of where the infringing material is located
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

8. Purchases, Payments & Refunds

8.1 Free and Paid Services

Many of our Services are provided free of charge. We also offer paid Services, premium features, and In-App Purchases. Paid Services are subject to the terms in this Section and any additional terms presented at the point of purchase.

8.2 Payment Processing

All payments for In-App Purchases are processed by the relevant App Store (Apple App Store or Google Play Store) and are subject to their respective terms and conditions. We do not directly process or store your payment information.

• For Apple App Store purchases, payments are processed by Apple Inc. and subject to Apple's Licensed Application End User License Agreement
• For Google Play Store purchases, payments are processed by Google LLC and subject to Google Play Terms of Service

8.3 Pricing and Taxes

Prices for our Services are as displayed at the point of purchase and may change at any time. Prices displayed in the App Store may include applicable taxes as required by local laws. You are responsible for any taxes applicable to your purchase.

8.4 Refund Policy

App Store Refunds: All refund requests for In-App Purchases are subject to the refund policies of the relevant App Store:

• Apple App Store: Refund requests must be submitted to Apple. We cannot directly process refunds for Apple App Store purchases. You can request a refund through Apple's Report a Problem page at reportaproblem.apple.com or by contacting Apple Support.
• Google Play Store: Refund requests must be submitted to Google. We cannot directly process refunds for Google Play purchases. You can request a refund through your Google Play account.

Direct Purchases: For any purchases made directly through our Website (not through an App Store), please contact us at contact@zuozhilin.com to request a refund. We will evaluate refund requests on a case-by-case basis, generally within 14 days of purchase.

We reserve the right to refuse refunds for:

• Services that have been substantially used or consumed
• Custom or personalized Services
• Free trials that have been converted to paid subscriptions
• Refund requests made after the applicable refund period

8.5 Chargebacks

If you believe a charge was made in error, please contact us first at contact@zuozhilin.com before initiating a chargeback with your payment provider. Unjustified chargebacks may result in suspension of your account.

9. Subscriptions & Auto-Renewal

9.1 Subscription Services

Some of our Services may be offered on a subscription basis. Subscriptions automatically renew unless cancelled. Subscription terms, including pricing and billing frequency, will be clearly disclosed at the time of purchase.

9.2 Auto-Renewal

Subscriptions purchased through the App Store will automatically renew at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Renewal charges will be made through your App Store account.

9.3 Cancellation

You may cancel your subscription at any time through your App Store account settings:

• iOS: Settings → [Your Name] → Subscriptions → Select subscription → Cancel Subscription
• Android: Google Play Store → Menu → Subscriptions → Select subscription → Cancel Subscription

Cancellation takes effect at the end of the current billing period. You will continue to have access to subscription features until the end of the period you have already paid for.

9.4 Free Trials

We may offer free trials of subscription Services. If you do not cancel before the end of the free trial period, you will be charged the applicable subscription fee. We will notify you before the trial ends and before any charges are made, in accordance with App Store requirements.

9.5 Price Changes

We reserve the right to change subscription prices. We will provide advance notice of price changes through the App Store and in-app notifications. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

10. App Store Specific Terms

The following additional terms apply to Applications distributed through Apple App Store and Google Play Store.

10.1 Apple App Store (App Store Terms)

• You acknowledge that these Terms are between you and zuozhilin.com only, and not with Apple
• Apple has no obligation to furnish any maintenance and support services for the Applications
• In the event of any failure of an Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Application
• To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Applications
• Apple is not responsible for addressing any claims by you or any third party relating to the Applications or your possession and use of the Applications
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties

10.2 Google Play Store

• You acknowledge that these Terms are between you and zuozhilin.com only, and not with Google
• Google has no obligation to provide support for the Applications
• The Applications may include functionality that automatically checks for updates
• You may be subject to location-based restrictions as required by applicable laws

10.3 In-App Purchases

All In-App Purchases are processed by the App Store and subject to their terms. We do not have access to your payment information. Pricing for IAPs is set in the App Store and may vary by region. All IAPs are subject to the App Store's refund policies.

10.4 Family Sharing

Some of our IAPs may be eligible for Family Sharing, allowing eligible IAPs to be shared with up to 6 family members. Family Sharing is subject to the App Store's Family Sharing terms and requirements.

10.5 App Store Ratings and Reviews

We may provide ratings, reviews, and other user-generated content within the App Store. These reflect the views of individual users and do not necessarily represent our views.

11. Apple App Store EULA

For Applications obtained from the Apple App Store, the following additional terms (which are derived from Apple's standard Licensed Application End User License Agreement) apply:

11.1 License

The Applications are licensed, not sold, to you. Your license to use each Application is subject to your prior acceptance of this Agreement and is conditioned upon your compliance with these Terms. Upon your acceptance of these Terms, we grant you a non-transferable, non-exclusive license to download, install, and use the Application for your personal, non-commercial purposes on any Apple-branded products you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

11.2 Maintenance and Support

We are solely responsible for providing any maintenance and support services with respect to the Applications, as specified in this Agreement or as required under applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Applications.

11.3 Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of an Application to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price for the Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.

11.4 Product Claims

We, not Apple, are responsible for addressing any claims by you or any third party relating to the Applications or your possession and/or use of the Applications, including but not limited to: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

11.5 Intellectual Property Rights

In the event of any third-party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

11.6 Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

11.7 Third-Party Beneficiary

Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.

11.8 iOS-Specific Restrictions

• You may not use the Application on any device other than Apple-branded devices
• You may not modify, decompile, or reverse engineer the Application except as permitted by applicable law
• You may not distribute the Application over a network where it could be used by multiple devices simultaneously

12. Google Play Terms

For Applications obtained from the Google Play Store, the following additional terms apply:

12.1 Use of the Android Application

You agree to use the Application only for purposes that are permitted by (a) this Agreement and (b) any applicable law, regulation, or generally accepted practice in the relevant jurisdiction.

12.2 Export Restrictions

You acknowledge that the Application is subject to United States export restrictions and may be subject to other applicable laws. You agree to comply with all applicable export laws and regulations.

12.3 Updates

We may from time to time provide updates to the Application. These updates may include bug fixes, new features, and improvements. By using the Application, you agree to receive such updates automatically unless you disable automatic updates through your device settings.

12.4 Google Play Terms of Service

Your use of the Google Play Store is governed by Google's Google Play Terms of Service.

12.5 Android-Specific Permissions

The Application may request certain Android permissions. We will request only those permissions necessary for the Application to function properly and will explain why each permission is needed.

12.6 Google Families Policy

If the Application is designated as designed for children or may be used by children, we comply with the Google Play Families Policy. We do not knowingly collect personal information from children in violation of this policy.

13. Third-Party Services & Advertising

13.1 Third-Party Services

Our Services may contain links to or integrate with third-party services, websites, content, or applications. We are not responsible for the practices or content of such third parties. Your use of third-party services is subject to their respective terms and privacy policies.

13.2 Third-Party Software

Our Software may include third-party software components, including open source libraries. Such components are governed by their respective license terms.

13.3 Third-Party Advertising

Our free Applications may display advertisements served by third-party advertising networks. These networks may collect information about you and your device as described in our Privacy Policy and the respective ad network's privacy policy. By using our free Applications, you consent to such data collection.

For a complete list of advertising networks we may use, please refer to Section 10 of our Privacy Policy.

13.4 Third-Party Payment Processors

Payments in our Applications are processed by Apple App Store, Google Play Store, or other third-party payment processors. We are not responsible for the actions of these third parties.

14. Advertising & Promotions

14.1 Free Application Advertising

Our free Applications may display advertisements from third-party networks, including but not limited to:

• Banner ads
• Interstitial ads (full-screen)
• Rewarded video ads
• Native ads (in-feed)
• App open ads (on launch)

These ads are subject to the relevant App Store policies (Apple's App Store Review Guidelines and Google's Developer Program Policies) and applicable advertising industry standards.

14.2 Ad Personalization

Where you have provided consent, ads may be personalized based on your interests, demographics, and usage patterns. You can opt out of personalized advertising through your device settings, as described in our Privacy Policy.

14.3 Rewarded Ads

Rewarded video ads are always user-initiated. You choose to watch the ad in exchange for an in-app reward. You will not be forced to watch ads, and you can choose not to participate.

14.4 Children's Advertising

We do not serve personalized advertising to children. For users under the age of consent, we serve only contextually appropriate, non-personalized advertisements in compliance with applicable laws (COPPA, GDPR-K, Google Play Families Policy, etc.).

14.5 Promotional Communications

With your consent, we may send you promotional communications about our products and services. You can opt out of such communications at any time by following the unsubscribe instructions in the communication or by contacting us.

15. Updates & Modifications

15.1 Service Updates

We may from time to time release updates to the Services, including feature enhancements, bug fixes, security patches, and other improvements. These updates may be automatic or require manual installation, depending on your settings and the platform.

15.2 Software Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. This includes the availability of specific features, content, or functionality.

15.3 Compatibility

We strive to maintain compatibility with current and recent versions of supported operating systems and browsers. However, we may discontinue support for older versions as technology evolves.

15.4 Backup Your Data

Before installing major updates, we recommend backing up your User Content. While we take precautions to preserve data during updates, we cannot guarantee against data loss.

16. Termination

16.1 Termination by You

You may terminate this Agreement at any time by:

• Uninstalling all of our Applications from your Devices
• Ceasing to use our Website and Services
• Closing your account (if applicable)
• Contacting us to request account deletion

16.2 Termination by Us

We may terminate or suspend this Agreement, your account, or your access to the Services at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms or our Privacy Policy
• Fraudulent, illegal, or unauthorized use of the Services
• Conduct that we believe is harmful to other users, us, or third parties
• Extended periods of inactivity
• Legal or regulatory requirements

16.3 Effect of Termination

Upon termination of this Agreement:

• Your license to use the Services will immediately cease
• You must uninstall our Applications and cease use of the Services
• We may delete your account and associated data, subject to our data retention policies
• Sections of this Agreement that by their nature should survive termination will survive

16.4 No Refund on Termination

Termination does not entitle you to a refund of any fees paid, except as required by applicable law or as expressly provided in these Terms.

17. Disclaimers & Warranties

17.1 "AS IS" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR CONTENT OF THE SERVICES
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES OR SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

17.2 No Professional Advice

The Services do not provide professional advice of any kind, including but not limited to financial, medical, legal, or fitness advice. Any content or features provided through the Services are for informational purposes only and should not be relied upon as a substitute for professional advice. Always seek the advice of qualified professionals.

17.3 Third-Party Content

We do not endorse, warrant, or guarantee any third-party content, products, or services accessible through the Services. Your use of third-party content is at your own risk.

17.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the exclusions above may not apply to you, and you may have additional rights.

18. Limitation of Liability

18.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZUOZHILIN.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• ANY DAMAGES RESULTING FROM (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED THROUGH THE SERVICES

18.2 Maximum Liability

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

18.3 Exceptions

Nothing in this Agreement shall exclude or limit our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by applicable law

18.4 Basis of the Bargain

You acknowledge that the limitations of liability in this Section are fundamental to the bargain between you and us, and that we would not provide the Services without these limitations.

19. Indemnification

You agree to indemnify, defend, and hold harmless zuozhilin.com, its affiliates, officers, directors, employees, agents, partners, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

• Your use of the Services
• Your violation of this Agreement
• Your violation of any rights of another person or entity
• Your User Content
• Your conduct in connection with the Services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

20. Disputes & Governing Law

20.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

20.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or relating to this Agreement or the Services, except as otherwise provided in this Section.

20.3 Informal Dispute Resolution

Before filing any formal legal action, you agree to first contact us at contact@zuozhilin.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or we may pursue formal resolution.

20.4 EU Online Dispute Resolution

For users in the European Union, the European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

20.5 Consumer Rights

Nothing in this Agreement affects your rights as a consumer under the mandatory laws of your jurisdiction, including the right to bring proceedings in the courts of your country of residence.

20.6 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

20.7 Limitation on Time to File Claims

Any claim or cause of action arising out of or related to the Services or this Agreement must be filed within one (1) year after the cause of action arose, or be forever barred, to the extent permitted by law.

21. Changes to Terms

21.1 Modifications

We reserve the right to modify this Agreement at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this Agreement
• Post a notice on our Website and/or within our Applications
• Where required by law, seek your consent before applying the changes

21.2 Notification of Material Changes

For material changes, we will provide more prominent notice, such as an in-app notification, email (if we have your contact information), or other reasonable means.

21.3 Your Continued Use

Your continued use of the Services after any changes to this Agreement constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the Services and may terminate this Agreement.

21.4 Previous Versions

We maintain a historical archive of previous versions of this Agreement for at least 3 years. You may request access to previous versions by contacting us at contact@zuozhilin.com.

22. Miscellaneous

22.1 Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and zuozhilin.com regarding the Services and supersedes all prior agreements, communications, and proposals.

22.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision shall be severed from this Agreement, and the remaining provisions shall remain in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision of this Agreement will not be considered a waiver of such right or provision. Waivers must be made in writing and signed by us.

22.4 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement to any of our affiliates, or in connection with a merger, acquisition, or sale of assets.

22.5 Force Majeure

We will not be liable for any failure or delay in performance under this Agreement due to causes beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

22.6 No Third-Party Beneficiaries

Except as expressly provided in this Agreement (including Apple's and Google's rights as third-party beneficiaries of App Store terms), this Agreement does not create any third-party beneficiary rights.

22.7 Notices

We may provide notices to you through the Services, by email, or by other reasonable means. Notices to us should be sent to contact@zuozhilin.com.

22.8 Headings

Section headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

22.9 Language

This Agreement is provided in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

23. Contact Information

If you have any questions, concerns, or feedback regarding this Agreement or our Services, please contact us:

Acknowledgment

By using our Services, you acknowledge that:

• You have read and understood this Agreement
• You agree to be bound by its terms and conditions
• You have the legal capacity to enter into this Agreement
• You have read and agreed to our Privacy Policy

This Agreement is provided in English. Translations may be provided for convenience, but in case of any discrepancy, the English version prevails.

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